Portrait James L. Heskett
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James L. Heskett
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Cover - James L. Heskett - What Great Service Leaders Know and Do - Creating Breakthroughs in Service Firms
James L. Heskett: What Great Service Leaders Know and Do - Creating Breakthroughs in Service Firms
Cover - James L. Heskett - What Great Service Leaders Know and Do - Creating Breakthroughs in Service Firms
What Great Service Leaders Know and Do - Creating Breakthroughs in Service Firms
James L. Heskett