Portrait of W. Earl Sasser Jr.

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W. Earl Sasser Jr.

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Cover - James L. Heskett - What Great Service Leaders Know and Do - Creating Breakthroughs in Service Firms

James L. Heskett: What Great Service Leaders Know and Do - Creating Breakthroughs in Service Firms

Cover - James L. Heskett - What Great Service Leaders Know and Do - Creating Breakthroughs in Service Firms

What Great Service Leaders Know and Do - Creating Breakthroughs in Service Firms

James L. Heskett

Making stories more accessible and giving them the stage they deserve.

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