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Otchayannye akkaunt-menedzhery: Kak ...

Boris Shpirt

Unabridged • 9785961412482
3 hours 38 minutes
Thalia
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From the publisher

Pravil'nye otnosheniya s klientom — zalog dolgosrochnogo sotrudnichestva i uspeshnyh prodazh. Sozdat' ih byvaet neprosto, a sohranit' i ukrepit' — eshche slozhnee. CHto nuzhno delat', chtoby dazhe samyy 'slozhnyy' zakazchik ostalsya dovolen? Kak rabotat' s klientami-manipulyatorami? Kak pravil'no govorit' klientu 'net' i ne dopuskat' konfliktov? Kak byt' gibkim, no ne 'progibat'sya'? Na vse eti voprosy naydutsya otvety i primery iz prakticheskogo opyta avtora knigi, opytnogo specialista po klientskomu servisu i prodazham Borisa SHpirta. Vy uznaete, kak sdelat' otnosheniya 'klient — podryadchik' vzaimovygodnymi, a chtenie teksta avtorom pomozhet vam zapomnit' samoe vazhnoe.
From the publisher
Pravil'nye otnosheniya s klientom — zalog dolgosrochnogo sotrudnichestva i uspeshnyh prodazh. Sozdat' ih byvaet neprosto, a sohranit' i ukrepit' — eshche slozhnee. CHto nuzhno delat', chtoby dazhe samyy 'slozhnyy' zakazchik ostalsya dovolen? Kak rabotat' s klientami-manipulyatorami? Kak pravil'no govorit' klientu 'net' i ne dopuskat' konfliktov? Kak byt' gibkim, no ne 'progibat'sya'? Na vse eti voprosy naydutsya otvety i primery iz prakticheskogo opyta avtora knigi, opytnogo specialista po klientskomu servisu i prodazham Borisa SHpirta. Vy uznaete, kak sdelat' otnosheniya 'klient — podryadchik' vzaimovygodnymi, a chtenie teksta avtorom pomozhet vam zapomnit' samoe vazhnoe.

From the same authors

Release date
02/17/2021

Alpina Publisher